White-Glove Digital Experience
S4N helped a Luxury Retailer’s internal technology team launch cloud-based digital products along their value chain.
This luxury department store chain with $15B+ in annual revenue and more than 130 stores in the United States has a legendary reputation for focus on customer relationships. They take great pride in providing helpful Stylists — sales personnel who remember you and your preferences. Stylists can help shoppers pick out a business wardrobe, buy a special suit, or shop for a dress all while tracking each customer’s size and designer preferences for future reference.
Product Engineering / Frontend Development
Java / React Native / C# / .Net / Kafka / gitlab-ci / k8s / AWS / New Relic
The relevant participation in the digital selling revenue for the company accounts for 51% of revenue 2020
S4N has been supporting 12 different projects with an average duration of one year each
The client’s inventory system handles 152 million stock on-hand items with a 20ms P99 SLA
When S4N began working with the retailer in 2017, they had aspirations to bring this level of white-glove service to the digital experience. However, they had invested heavily with a large consulting firm and didn’t feel they were making meaningful progress. The challenge was to translate the client’s high-touch relationship selling approach and excellent service into the digital shopping world. The client had legacy systems built a decade ago to accommodate the brick and mortar operations. All of this code needed to be reconciled to accommodate the growing digital business while staying in production. They also needed to maintain one source of truth for inventory and provide easy-to-use tools for nontechnical sales personnel. When the client approached S4N, they had already spent millions and felt they hadn’t seen significant progress. Because of this experience, two senior technologists from the client sat down with S4N’s lead engineers for an afternoon and brainstormed solutions. The client felt comfortable with S4N’s team-oriented approach and technical expertise -- as well as the insight provided into the best tools and strategies to use for short and long-term success. Once the project started, S4N shipped components quickly and with reliable quality. S4N found the right balance of creativity and efficiency when problem-solving, all while maintaining compliance with the processes and standards of a large corporation.
Keep an excellent service into the digital shopping world
components quickly and with reliable quality
S4N started in 2017 with a development team of five for the initial SOW, which was completed in six months. S4N has since provided as many as 50 developers across the organization supporting 12 different projects with an average duration of one year each
Leadership: One Technical Manager, one Senior Product Delivery Manager, one Senior Tech Lead and one Senior Performance Psychologist. Pod structure (6 pods): One Tech Lead, two Senior Developers, two Mid-level Developers
The client’s inventory system handles 152M stock on-hand items with a 20ms P99 SLA. S4N was able to integrate online sales while ensuring a single source of truth for inventory. S4N also tied Stylist’s sales into the client's existing commission system
“At S4N, we believe this long-term relationship has been successful because we were able to cultivate effective teams and show fast results while remaining compliant with the standards coming from the corporation. “ Octavio Echeverri, CEO Co-Founder S4N